Tube King Returns Information
You are welcome to return your order within 90 days of receipt of the item in the original and unopened condition. Return postage costs are at the buyer’s expense.
If in the unlikely event there is an issue with either; orders in transit, item received not what was ordered, item damaged or defective, or you feel it was not consistent with our advertising representation, please contact us ASAP, ideally via email (this is for easy buyer and seller reference).
We take any issue seriously and consistently resolve any matter fully, swiftly and to your utmost satisfaction. Where there has been an issue as described above we will cover the return postage cost (we will confirm the service to be used at the time of return confirmation).
Note: 'Clearance' items are sadly not returnable if you change your mind / order incorrectly.
Note: Buyer’s are responsible for the safe return of the items and bare all postage costs in the event of an ordering error or change of mind. If any boxed new item is not returned in it's brand new re-sellable condition a surcharge maybe applied due to the condition of the packaging/product being classed as Seconds.
Any included item marked as 'free' must also be returned. Exchanges are not possible.
Please contact us via email to arrange a return via the Contact Form HERE.
PLEASE DO NOT RETURN ANY ITEM WITHOUT PRIOR AUTHORISATION, ELSE IT MAY BE REFUSED.
